Returns & Exchanges
What is your return policy for BeallsFlorida.com purchases?
We want you to be happy with your purchase from BeallsFlorida.com. You may return merchandise for a refund, any time after purchase. Please note that shipping fees are not refunded.
Return merchandise to the Guest Service desk:
We are happy to accommodate your BeallsFlorida.com return in store. Simply, take the merchandise, and your receipt (packing slip) that came with your BeallsFlorida.com order to the Guest Service desk in any Bealls Florida store. You’ll receive credit to the original method of payment. If a Bealls gift card is used, and the purchase order is greater than the amount on the Bealls gift card, the total purchase will be applied to the debit/credit card used to offset the balance. If the purchase was a gift, the total refund can be applied to a Bealls gift card if desired.
Please note that shipping fees are not refunded. Use our Store Locator to locate a store near you. Returns are not accepted at Bealls Outlet or Bealls stores located outside of Florida. Bealls stores located outside of Florida are not affiliated with Bealls Florida stores and BeallsFlorida.com.
Return BeallsFlorida.com merchandise by mail:
We are happy to accommodate your BeallsFlorida.com return by mail. Simply, include, a copy of your receipt (packing slip), complete with your name, address and the merchandise. Customers are responsible for all shipping and handling charges. Allow 1-2 billing cycles from the day you returned your package for the credit to appear on your account statement.
Mail returns to:
6260 McIntosh Road Door# 80
Sarasota, FL 34238
What if I received defective or damaged items?
If you receive a damaged or defective item, contact a Customer Care Associate through our Live Chat, email CustomerService@beallsflorida.com or call 800-569-9038 option 3. Please be sure to have your order number, item number and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage to for our quality control purposes.
If you do not contact Customer Service, you are responsible for all return shipping charges.
What if the items received are different than my original order?
We sincerely apologize for any error made in fulfilling your order. Please contact a Customer Care Associate through our Live Chat, email CustomerService@beallsflorida.com or call 800-569-9038 option 3 to resolve shipping errors. This includes, receiving additional items in your shipment that were not included with your order; an item listed on the packing slip but not included in your package, item received differs from item on the packing slip.
What is your exchange policy for BeallsFlorida.com purchases?
We apologize, but currently BeallsFlorida.com cannot process merchandise exchanges. Please contact Customer Care via Chat Now, email at CustomerService@beallsflorida.com or call 800-569-9038 option 3 for additional information and assistance.