Returns & Exchanges

What is your return policy for BeallsFlorida.com purchases?

We want you to be happy with your purchase from BeallsFlorida.com. You may return merchandise for a refund, any time after purchase. Please note that shipping fees are not refunded.

Return merchandise to the Guest Service desk:

We are happy to accommodate your BeallsFlorida.com return in store. Simply, take the merchandise, and your receipt (packing slip) that came with your BeallsFlorida.com order to the Guest Service desk in any Bealls Florida store. You’ll receive credit to the original method of payment. If a Bealls gift card is used, and the purchase order is greater than the amount on the Bealls gift card, the total purchase will be applied to the debit/credit card used to offset the balance. If the purchase was a gift, the total refund can be applied to a Bealls gift card if desired.

Please note that shipping fees are not refunded. Use our Store Locator to locate a store near you. Returns are not accepted at Bealls Outlet or Bealls stores located outside of Florida. Bealls stores located outside of Florida are not affiliated with Bealls Florida stores and BeallsFlorida.com.

Return BeallsFlorida.com merchandise by mail:

We are happy to accommodate your BeallsFlorida.com return by mail. Simply, include, a copy of your receipt (packing slip), complete with your name, address and the merchandise. Customers are responsible for all shipping and handling charges. Allow 1-2 billing cycles from the day you returned your package for the credit to appear on your account statement.

Mail returns to:

BeallsFlorida.com
Returns Center
1806 38th Ave East
Bradenton, FL 34208-4708
 

What if I received defective or damaged items?

If you receive a damaged or defective item, contact a Customer Care Associate through our Live Chat, email CustomerService@beallsflorida.com or call 800-569-9038 option 3. Please be sure to have your order number, item number and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage to for our quality control purposes.

If you do not contact Customer Service, you are responsible for all return shipping charges.

What if the items received are different than my original order?

We sincerely apologize for any error made in fulfilling your order. Please contact a Customer Care Associate through our Live Chat, email CustomerService@beallsflorida.com or call 800-569-9038 option 3 to resolve shipping errors. This includes, receiving additional items in your shipment that were not included with your order; an item listed on the packing slip but not included in your package, item received differs from item on the packing slip.

What is your exchange policy for BeallsFlorida.com purchases?

We apologize, but currently BeallsFlorida.com cannot process merchandise exchanges. Please contact Customer Care via Chat Now, email at CustomerService@beallsflorida.com or call 800-569-9038 option 3 for additional information and assistance.

Bealls Original Artwork Return Policy

Bealls Stores is committed to ensuring the 100% satisfaction of our guests. That's why once you’ve receive an original artwork, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. All other “non-original” artwork and/or reprints are subject to our standard return policy.

We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and fees) required to deliver the artwork back to the Bealls Stores. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the buyer is returning it as a result of buyer’s remorse, then the buyer is held responsible for return costs.

If we conclude that the we misrepresented the work (either in the photograph or in the description), failed to disclose important information about the work, or if the artwork was damaged as a result of poor packaging, the buyer will not be responsible for shipping costs.

How to Return Original Artwork

You may return any eligible original artwork, provided that it is returned to Bealls Stores in its original condition and original packaging.

From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Bealls Stores and are not fully satisfied, you have:

  1. Seven (7) days to contact us about your intent to return the work
  2. Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; do not return to a Bealls Store location; you must first contact us.***

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please call 800-569-9038 between the hours of Mon-Sat 9am - 9pm EST; Sun 10am - 8pm EST or email customerservice@beallsflorida.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials used by the Bealls. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the Bealls. Please refer to our Packaging Guidelines below for instructions on how to safely package artwork for shipment.

Step 3 – Email customerservice@beallsflorida.com to complete the return process.

Once the piece safely reaches Bealls Stores, Bealls will process your return and the amount owed will be refunded to your original source of payment as your original order (minus shipping costs and fees, if any) within 7-10 business days of your merchandise return.

Additional return information—PLEASE READ.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please call 800-569-9038 between the hours of Mon-Sat 9am - 9pm EST; Sun 10am - 8pm EST or email customerservice@beallsflorida.com to give us your order information and the reason for wanting to return the work.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to customerservice@beallsflorida.com .

Step 4 – A Bealls Customer Care representative will contact you to discuss next steps.

How To Package Original Artwork

    What you’ll need:
  • Bubble wrap
  • Cardboard corner protectors
  • Packing tape
  • Shredded or wadded white paper
  • Very sturdy cardboard box if framed artwork is under 18”x24”

Step 1 – Use a sturdy cardboard box or build a custom crate that will fit the framed painting plus approximately three (3) inches of space on all sides. (This extra space will accommodate the layers of bubble wrap to be added.)

Step 2 – To protect against moisture, wrap the artwork with plastic sheeting or poly wrap.

Step 3 – Add cardboard corner protectors to the corners of the wrapped work. You can buy corner protectors ready made, or you can construct them yourself. Several online resources offer instructions on how to make them.

Step 4 – Wrap the framed painting in three (3) layers of bubble wrap, using packing tape to secure it.