Customer Service

BeallsFlorida.com will on occasion send out emails regarding upcoming sales and events. These may be for our online customers exclusively or may be valid in our stores. We also send an email announcing new sales, which is usually done weekly.

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We want to communicate with you only if you want to hear from us, or if we need to inform you about your order. When you make a purchase, we will send you emails regarding your order and, from time to time, may also need to contact you via telephone or traditional mail.

We may also send emails regarding an order confirmation, shipping notification, or that there was a problem with your order. It is important that you enter a valid email address when you order so that we may properly communicate with you. At no time will we add your email address to our email list, unless we have your permission to do so.

Bealls Florida begins processing your order immediately therefore it may not be possible to cancel the order. Requests for cancellations may be conducted by phone or chat only. To request the status of your order, please call our Customer Care Center at 800-569-9038 option 3 or contact a “Live Chat” representative from the Chat link on BeallsFlorida.com during business hours Monday – Saturday 9am to 9pm and Sunday 10am to 8pm EST.

We apologize but order details including item, address changes, and credit card information may not be changed or modified after they are submitted. A new replacement order must be submitted to correct any customer or order information that is in error. Please contact Customer Care to assist you with your request.

We currently accept the following forms of payment for online purchases:

• Bealls Florida Credit Card
• Bealls Florida Gift Cards
  (Credit Card required as backup)

• Visa
• MasterCard
• American Express

• Discover
• Diners Club
• PayPal

We are unable to accept cash, checks and credit vouchers for online purchases. BeallsFlorida.com requires that your billing address be within the Continental U.S., Alaska, Hawaii, US Virgin Islands and Puerto Rico. We cannot accept orders placed with overseas bank credit cards or international billing addresses.

BeallsFlorida.com does not collect sales tax in all states. Sales tax is collected on orders that are shipped to locations where we have an obligation to do so. Applicable sales tax will be added where appropriate to orders shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, NE, NV, NJ, NM, NY, NC, ND, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI and WY. For further information please visit your State Department of Revenue.

If you are placing an order on behalf of a tax exempt organization, please email or fax your proof of tax exempt status to customerservice@beallsflorida.com or fax to 941-708-4321.

Your credit card will only be charged when we ship your order. If your order contains more than one item it is possible that you will see multiple charges on your account. This is because we may ship from multiple locations, and each location will only charge for the item(s) that they ship.

If your order contains more than one item it is possible that you will see multiple charges on your account. This is because we may ship from multiple store locations, and each store location will only charge for the item(s) that they ship. This will not affect your order total or shipping charges on your order. Orders shipped from multiple locations may result in items arriving on different days.

Bealls Florida offers a wide variety of products at fair, competitive prices every day. Product pricing can vary from day to day depending on current promotions and discounts. Due to the nature of our online business, we are unable to make price adjustments on prior purchases. Merchandise and promotional offers available on BeallsFlorida.com may vary from those offered in Bealls Florida Stores.

In the event of a pricing or product description error, Bealls Florida reserves the right to correct errors, inaccuracies and to change or update information at any time without notification. Bealls Florida effective dates for sales and offers are based on Eastern Standard Time only. Prices and availability are subject to change without notice. If you have saved an item in your shopping cart, please be aware item pricing and availability may have changed since adding to the shopping cart.

Apply gift wrapping to your order for $3.00 per item. Personal gift messages are FREE. Orders shipped to an address different than the billing address provided will receive a gift receipt (packing slip). Gift receipts (packing slips) do not have the prices printed on them.

Bealls strives to create a friendly & helpful experience both online & in-store. The website is best viewed by the following browsers via desktop or tablet:

• Internet Explorer (version 9 or higher)
• Mozilla Firefox (version 30 or higher)
• Chrome
• Safari

BeallsFlorida.com does utilize Javascript & requires Cookies to be enabled to complete a transaction. For more information on how to manage your Cookies click here.

Bealls Bucks can only be redeemed for in-store purchases at this time.

Bealls Florida Shopping Account benefits include:

• express checkout
• view order history
• create and save wish lists
• track current orders
• save an address book

Please note your Bealls Florida Shopping Account differs from your Bealls Florida Credit Card Account. If you wish to make a payment or need assistance with your Bealls Florida Credit Card please contact Comenity Bank at 866-907-5594 or by visiting https://d.comenity.net/beallsflorida/. Your email subscription does not equal an account.

Occasionally, Bealls offers rebates on certain products via manufacturer rebate programs. When available they are posted here.

No current recall information at this time.

Click here to view Keurig^© product recall information

If you receive a damaged or defective item, contact a Customer Care Associate through our Live Chat, email CustomerService@beallsflorida.com or call 800-569-9038 option 3. Please be sure to have your order number, item number and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage to for our quality control purposes.

If you do not contact Customer Service, you are responsible for all return shipping charges.

Prop 65 Warning: All products may not meet California Proposition 65 requirements. Bealls Stores products meet all applicable federal safety and warning requirements as enforced by the United States Federal Government. For more information about Prop 65 please visit: www.oehha.ca.gov/prop65/getNSRLs.html.

Bealls maintains a "Code of Vendor Conduct," which is designed to ensure that our business partners operate ethically and that our merchandise is produced under appropriate conditions - in the United States and around the world. Bealls will not do business with vendors who refuse to abide by our Code, and we make it clear that compromising the letter or spirit of the Code will result in serious consequences - up to and including the termination of orders and any future business dealings.

BeallsFlorida.com and the web pages accessed thereby are owned by Bealls, Inc. and/or its third-party licensors. All trademarks and service marks appearing in these web pages, as well as all other proprietary materials depicted herein (the text, images, photographs, graphics, user interface, and other content), are protected from reproduction, imitation, dilution or confusing or misleading use under national and international copyright and trademark laws, as applicable. Except where expressly stated otherwise, you are not permitted to copy reproduce, modify, distribute, display, transmit, adapt or change in any way any aspect of these web pages for any other purpose whatsoever without the prior written permission of Bealls and/or its third-party licensors. ©
Bealls, Inc. and/or its third-party licensors. All rights reserved.